Understanding Your Encryption Recovery Code

Your encryption recovery code helps restore access to encrypted financial information if you forget your password. It is generated and displayed on your device; the recovery secret stays with you.

Save the code in a password manager or another private backup. Never put it in an email, public post or support message.

Recovering your account sign-in and recovering encrypted financial information are different. A sign-in reset or account backup code does not replace your encryption recovery code.

Your encryption recovery code protects access to your existing vault key. It is not a separate backup of your account history.

Using your recovery code

Follow the recovery instructions in the app. If a replacement recovery code is shown, save it and acknowledge it before continuing.

After recovery, check that your existing account names, balances and history display correctly. A successful sign-in alone does not confirm financial access.

If the app reports a recovery error, keep any device that can still read your data. Contact support with the error message only. Never send a password or recovery code.

If you lose the code

If you can still access your financial data, preserve that access and save any exports you need privately. Generate and save replacement recovery material while you still have working access, following the options in the app.

If you lose your password, usable recovery material and access from every working device, encrypted values may be unrecoverable. A sign-in reset cannot recreate a lost encryption key.

Before a password reset

Read password reset and recovery. Keep your recovery code and any working device available until you have verified access to your financial data.

Encryption recovery and sign-in recovery

Using your recovery code

If you lose the code

Before a password reset