Password Changes and Encrypted Data Recovery
Understand the difference between changing a known password, resetting sign-in, and recovering encrypted financial values.
A password reset can restore your PopaDex sign-in without restoring access to encrypted financial information. Before resetting, save your encryption recovery code and keep any device that can still read your data.
Changing a password you know
Changing your password preserves the encryption key protecting your existing financial data. Your financial records do not need to be rewritten just because the password changes.
After a change, check that your existing account names, balances and history remain readable. If an encryption error appears, keep your recovery code and contact support with the error text. Never send either password.
Resetting a forgotten password
Use the forgotten-password option on the sign-in screen and follow the instructions. Restoring encrypted financial access requires working encryption or recovery material.
Your encryption recovery code is used on your device. When recovery succeeds, it restores access to the original vault key so your existing data can be read with your new unlock settings.
After recovery, verify that your previous financial values and history display correctly. Keep a working device until this check succeeds.
Resetting without an encryption recovery code
You can reset your sign-in without recovering the key for your encrypted financial data. The app warns when financial recovery material is missing.
A login reset does not delete your financial records, but the new sign-in password alone cannot recreate their original encryption key. A working device, your previous vault credential or usable recovery material may still provide access. If all working key access is lost, encrypted values may be unrecoverable.
Some older accounts predate automatic E2EE and do not have this encryption-key recovery requirement. Other sign-in checks still apply.
Keeping recovery private
Your encryption recovery key is generated and displayed on your device. The service receives encrypted key material; your recovery secret stays with you. Account sign-in backup codes and reset links serve a separate purpose.
Read how encryption works and recovery-code management. Never send your password or recovery code to support.